Shipping Policy

 

Shipping Policy

Thanks for shipping with Sunshine Sock Co! Here are the terms and conditions of our shipping policy. Please read carefully before making a purchase so you know what to expect.

Shipping and processing times

We process all orders within three business days after the order is placed. Please note that we don’t ship or deliver orders on holidays or weekends.

IMPORTANT - Shipping times for products may take up to 45 days from processing. If this is a concern for you please contact us at jpconnor0805@gmail.com and we will check the product.

In the event of a high order volume, your order might be delayed a few days. Please be prepared for this possibility as you make your purchase. In the case of any significant shipping delays, we’ll contact you using the email or phone number you provided during checkout.

Domestic shipping costs and estimates

We charge a varying rates for shipping for online orders to anywhere in Australia and will be notified at checkout. We currently do not ship to other countries at this stage direct from our website but feel free to contact our friendly customer service team at  jpconnor0805@gmail.com

For customer or bulk orders please contact  jpconnor0805@gmail.com to arrange a shipping rate and provider.

How can I track my order status?

You’ll receive an email notification from us once your order has shipped. This email will include a carrier tracking number you can use to check on your order. It can take up to 48 hours for your tracking info to show up.

If for some reason you haven’t gotten your order in more than 45 business days, please contact us  jpconnor0805@gmail.com We’ll look into it for you!

Returns and refunds policy

We offer a no-questions-asked return policy that applies for seven days after your order is delivered. Returned items must be in brand-new condition, and customers are responsible for return shipping.

In the case of lost orders, or items that are damaged upon delivery, customers are entitled to a full refund within 7 days of shipping.

For any return or exchange inquiries, please email us ASAP  jpconnor0805@gmail.com. We address each inquiry individually, and we’ll try our best to make sure everyone is satisfied.

To learn more about how we handle returns and refunds, please visit our Returns and Refunds Policy section in our T&C’s page.